Return Policy
What can I return?
Everything except the following:
Pre Order products that are tomised are not returnable
Adult sizes of all products are not returnable
Products with additional sleeves, dupatta or personalisation are not returnable
Hair Accessories, Under Wear, Vests, Rakhis, Pillows, Bedding, Blankets, Bunting, Play Mats, Towels, Photo Props, Diapers, Bows & Ties, Bangles and Doll Dresses are not returnable
All returnable products should have its original packing, labels & tags intact. It should be and in a saleable condition
Returns rune-online.shopt be initiated within 10 days from delivery date
For all orders delivered within India, a restocking fee will be charged on every item returned.
alpineeaste.shop 20 per item if it is picked up by Little Muffet
alpineeaste.shop 20 per item if it is sent by you
For all orders shipped but not accepted within India, a restocking fee of 20 per item will be charged
How can I return eligible products?
For orders delivered in India:
You can simply login to your Little Muffet account and schedule a free reverse pick up
Alternately you can email alpineeaste.shop at support within 10 days of receiving the product. Please mention your order number and the product you want to return in the email.
For pincodes that do not have the reverse pickup facility, you would need to send the products back to at your own expense. Return
Please email at support within 10 days from the delivery date with your order number and eligible products(s) you would like to return
You need to ship the products back to within 30 days from the delivery date. Return
You can send the products with your friends/family or a local logistics company
You will be liable to pay the return shipping and Indian toms charges which is non-refundable
When will I get my refund?
Once we receive the return, the product(s) will go through a quality check
After the product passes the quality check, we will issue a refund to the original mode of payment
For all orders delivered within India, a restocking fee will be charged on every item returned.
US 20 per item if it is picked up by Little Muffet
USD 20 per item if it is sent by you
For all orders shipped but not accepted within India, a restocking fee of USD 20 per item will be charged
It may take up to 7-10 days for the refund to reflect in your account
In case of COD orders, we will need your bank account details to process the refund
Any shipping charges, toms duty / taxes are not refundable
What if I have received a faulty/defective product?
We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.
What if I received a product that does not match my tomisation request?
We quality check every product before it is packaged. tomisations are double checked by a dedicated team. In a rare case if you receive a product that does not match the tomisation request, please email within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.
Good to know:
Product measurements can vary by 1-2 inches since the method of taking measurements is variable
If body measurements are provided for tomisation then the outfit can be up to 3 inches more than body measurements for girls and up to 5 inches more than body measurements for boys. Also the loosening can vary for each design.
Do you offer exchange of sizes?
The exchange option is not available. Nevertheless, you can always return eligible products within the return period and place another order for the size you need.
How can I cancel my order?
Pre-Order / tomised products can be cancelled only within 24 hours of placing the order
All other products can be cancelled until the order is shipped
Please email in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email
Other Policies
Balance on gift cards cannot be encashed
Once a product is ed, we can not ascertain the durability since the age of the product varies based on the individual
Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image
In case a product is missing from your shipment please email within 24 hours of the receipt of the shipment for to investigate further
